Frequently Asked Questions
What is Direct Care, and will it save me time and money?
Yes. Direct care takes the insurance “middleman” out of the picture, letting you and your provider work together directly. This means transparent, upfront pricing, longer visits, no surprise bills, and simpler scheduling. Most patients find they save both time and money over the long run because issues are addressed sooner, follow-up is easier, and fewer total visits are needed once their health is stable.
Can you order labs and prescriptions?
Yes. We can coordinate lab work and imaging close to where you live or work, and we’ll send prescriptions directly to your preferred pharmacy for convenience.
Do you take healthcare insurance for the cost of my visit?
No. Visits are billed at a clear, set price at the time of service with no hidden fees. You can, however, use a Health Savings Account (HSA) to pay for your visit.
Do you offer telehealth?
Yes. We are 100% telehealth, so all visits are conducted through secure video from the comfort of your home, office, or wherever you choose. This allows you to get expert care without travel time or waiting rooms.
Can I use my healthcare insurance to pay for my medications, labs, and diabetes supplies?
Yes. We keep your insurance information on file so you can use it for labs, imaging, prescriptions, and diabetes supplies through outside vendors. HSAs are also encouraged for these expenses.
How soon can I get an appointment?
Appointments are typically available within 1–2 weeks—much faster than most traditional clinics. You can request a time online or by phone.
Can I get my medication refills or talk to you without “making an appointment”?
Yes. If you’ve been seen within the last 6–12 months, we can often handle refills or brief check-ins without requiring a full appointment. We value ongoing connection and quick responses when you need them.
Do you prescribe “Compounded” Medications for Cash?
No. We stick to FDA-approved, brand-name medications that are safe, effective, and often very affordable—many patients pay $0 to $25 for a 90-day supply. We don’t recommend compounded medications because they may not have gone through the same rigorous testing and can pose safety risks.